Village Vouchers terms

Version: membership-terms-v1-2026-09-09 · Last updated: 9 September 2026

These terms apply when you create or use a Village Vouchers account, use offers, or buy or share a paid Village Vouchers membership.

1. Who we are

Village Vouchers is operated by Lee Marquis, 36 Ludham Close, Ilford, IG6 2GH. You can contact us about membership, payments, refunds or complaints at support@villagevouchers.uk. Privacy and data-protection enquiries should be sent to privacy@villagevouchers.uk.

2. Age and free accounts

You must be 18 or over to create or use a Village Vouchers account, buy a paid membership, or be nominated as the additional +1 member.

You can browse public offers without signing in. A verified Village Vouchers account may be required to redeem offers, use membership features or access other account functions. You are responsible for keeping access to your email account and device secure.

3. Paid membership

The price and renewal period shown immediately before you pay are part of your contract. Payment is processed securely by Stripe.

4. Starting your membership and your cooling-off rights

When you buy online, you normally have a statutory 14-day cancellation period. Village Vouchers is designed to provide membership access immediately after payment. Before we send you to Stripe, we ask you to expressly request that the service starts straight away.

If you exercise a statutory cooling-off right after the service has started at your request, we may make a proportionate deduction for the service supplied up to the point you cancel, where the law permits this. Your statutory rights are not reduced by these terms.

To exercise a statutory cooling-off right or ask about a refund, email support@villagevouchers.uk and tell us the email address used for your Village Vouchers account.

5. Cancelling renewal

You can turn off automatic renewal through My account → Membership → Manage membership. Unless a statutory cancellation or refund right applies, turning off renewal does not normally end access immediately: your membership remains active until the end of the period you have already paid for.

If you later resume renewal before the end of that period, the same membership may continue rather than creating a new membership.

6. Your +1

A paid member may nominate one additional person aged 18 or over to share the membership at no extra cost. The additional member uses their own Village Vouchers account, but both people share the same offer redemption entitlement, history and next-eligible dates.

The additional member can be linked to only one paid membership at a time. Village Vouchers may apply a cooling-off period to changing the nominated additional member to prevent repeated swapping or misuse.

7. Offers and redemption

Each offer has its own eligibility, redemption frequency, dates and conditions. Eligibility is normally based on the offer rules and that account or membership's previous redemption history.

For in-person offers, only start redemption when you are ready to show the live redemption screen to the business. For remote offers, follow the redemption method shown in the app.

Redemptions have no cash value and cannot be exchanged for money. Attempting to manipulate accounts, devices, invitations or redemption history to obtain additional redemptions may result in access being restricted while the issue is investigated.

8. Businesses providing offers

Offers are supplied by participating independent businesses. Unless explicitly stated otherwise, your purchase of goods or services from a participating business is a contract between you and that business, not Village Vouchers.

Businesses remain responsible for the goods or services they supply and for complying with applicable consumer law. Village Vouchers may moderate, suspend, amend or remove an offer where necessary, including where information is inaccurate, an offer is no longer available, or misuse is suspected.

9. Offer availability

The businesses, number of offers and particular savings available through Village Vouchers may change over time. We do not guarantee that a particular business or offer will remain available for the whole of a membership period, or that every member will achieve a particular level of saving.

10. Fair use

You must not use Village Vouchers fraudulently, interfere with the service, create accounts primarily to evade redemption restrictions, transfer access in a way not permitted by the membership-sharing feature, or misuse business approval or operator functions.

11. Suspension or closure

We may temporarily restrict access where reasonably necessary to protect accounts, businesses, the platform or other users, or to investigate suspected misuse. We will act reasonably and will not remove statutory consumer rights.

12. Changes to membership price or these terms

If we change the price of a renewing paid membership, we will give reasonable notice before the new price takes effect and provide a way to cancel renewal. Material changes to these terms will be communicated where appropriate. Changes do not remove rights you already have under law.

13. Our responsibility

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence. Nothing in these terms affects your statutory consumer rights.

Village Vouchers is responsible for providing the Village Vouchers service with reasonable care and skill. Participating businesses remain responsible for the goods and services they themselves provide.

14. Privacy

Our Privacy notice explains how personal information is used, including account, membership, redemption and marketing-preference data.

15. Contact, complaints and applicable law

If something goes wrong, please contact us first so we can try to resolve it. These terms are governed by the law of England and Wales, but if consumer law gives you mandatory rights in another part of the UK, those rights continue to apply.